How Suntasia Marketing Does It

Our sales locations feature integrated voice and data systems with all branch offices connected to our new Largo corporate office through a wide area network that allows all data servers and telecom equipment to operate in a real time environment. The systems are uniform in each location and include TeleQuick Systems predictive dialing platforms, Audiolog or VSLogger digital voice recorders, and Toshiba telephone systems and ACD’s. In addition, our corporate office hosts a custom IVR system from VoiceMasters, and twin TelcoMaster ACD switches. Our mission critical systems are backed up at a hardened off-site facility with the ability to switch traffic to a remote call center in a crisis.

Suntasia has operated on predictive dialing platforms since 1996 when we purchased our first Performer 2000 system, which earned its position as the Suntasia system of choice based on its advanced list management control, proven reliability, and true 300ms transfer capability. Over the years we assisted in the development of additional functionality for the software specifically to meet our particular needs, and in 2002 we purchased rights to the Performer Software. Through our TeleQuick Systems subsidiary we can now modify the software as needed to adapt to changing requirements. We also have the ability to expand our production without purchasing additional software licenses.

The integration of our dialing platform with digital recording technology results in the ability to create a voice print of each transaction that is immediately available for 100% real-time internal compliance audits, as well as for future retrieval by our clients, regulatory agencies, customer service departments, or banks and credit card companies. Our Audiolog recording systems are the same type used by many emergency response organizations (e.g. 911, fire and rescue, police, ambulance services) throughout the United States. All transactions are digitally recorded, archived by the customer's account number and date of sale, and stored in one of our centralized RAID servers, where the recordings are instantly retrievable on-line within our network, or can be made available through remote dial-up connections or FTP access, as needed.

Our ability to obtain a final disposition on one phone call eliminates the need for callbacks for third party verification, and the immediate access of call recordings for internal compliance means we can provide real-time data to our floor managers to correct any issues that arise, further increasing efficiency. Alternately, we have the ability to transfer or conference prospects with automated verification routines or external third party call centers, if so required. This range of integrated compliance options, combined with our proprietary dialing engines, efficient agent interface, and powerful list management tools allows for maximum productivity in today’s dynamic sales environment.